Terms and conditions

Summary of terms and conditions

The online store at www.essime.com is operated by Essimé Collective, sro, with its registered office at Korunní 2569/108, 10100, Prague 10, Company ID 19884648, VAT No. CZ 19884648 registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 392829, VAT non-payer. You can contact us at our e-mail info@essime.com or by phone +420733506903.

Once you submit your order via the online store, a contract is concluded. A contract is also concluded if you send your order for the offered goods by e-mail to our e-mail address. We will confirm the acceptance of the order and the conclusion of the contract by e-mail.

Make payment within 3 days of signing the contract or later depending on the payment method selected.

As a consumer, you can withdraw from a concluded contract at any time, up to 14 days from the date of receipt of the goods. You can find out which contracts cannot be withdrawn from in the full text of the terms and conditions. We can withdraw from a concluded contract at any time, up to the moment you receive the goods from us. After withdrawing from the contract, you will return the goods to us, including any gifts and bonuses, if we have provided you with any, at your own expense, within 14 days of withdrawal. We will refund your money within 14 days of receipt of the withdrawal, but not before you return the goods to us or prove that the goods have been sent to us.

If you order tangible goods in our online store, a purchase contract is concluded.

We only deliver these goods to the following countries: Czech Republic and Slovakia. You will become the owner of the goods upon receipt of the goods, but not before you have paid the full price in full. If you, as a consumer, receive damaged goods, please inform us immediately. If you discover the damage when receiving the goods, you must also inform the carrier about the damage. If you, as a business, receive damaged goods, please resolve the damage with the carrier.

If you are a consumer, you have the right to complain about defects that appeared on the goods within 2 years from the date of receipt of the goods. As a business owner, you can complain about defects that were on the goods at the time the risk of damage passed to you within 6 months, or in the case of a hidden defect within 2 years, from the date of receipt of the goods. You can find out exactly how to complain about the goods and what you can request in the event of a complaint in the terms and conditions.

General provisions

1. Scope of the Terms and Conditions. These Terms and Conditions govern the conclusion of contracts between us as a merchant and you as a customer through the online store and our and your rights and obligations arising from the contracts. The Terms and Conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The Terms and Conditions come into effect on 6 January 2023.
2. Terms used. We use the following abbreviations in our terms and conditions: 
   1. A consumer is a person not acting in the course of their business or in the independent exercise of their profession,
   2. Entrepreneur , who is a person or legal entity acting within the framework of their business activities or within the independent exercise of their profession.
1. We , which means the trader, i.e. the company Essimé Collective, sro, with its registered office at Korunní 2569/108, 10100, Prague 10, IČO 19884648, DIČ CZ 19884648 registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 392829, non-payer of VAT.
2. You , which means the customer, i.e. the other contracting party other than us, which may be one of the following entities:
3. Online store , i.e. our web interface located at the web address https://essime.com, where you can view our offer and order goods from our range. 
4. E-mail , i.e. electronic mail, by which you can contact us at the e-mail address info@essime.com. 
5. Telephone number by which you can contact us at +420733506903. 
6. Contracts , which means purchase contracts.
3. Relationship of the terms and conditions to the contract. The terms and conditions are an integral part of all contracts. Deviating provisions in the contract take precedence over the wording of the terms and conditions.
4. Relationship of the contract and terms and conditions to legal regulations. Rights and obligations not regulated by the terms and conditions or the contract are governed by the legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on consumer protection, in accordance with the legal regulations of the European Union, in particular Directive 2011/83/EU, on consumer rights and Directive 2000/31/EC, on electronic commerce. In the event of a conflict between the terms and conditions or the contract and a legal regulation, unless it is a matter that can be regulated differently by agreement, the legal regulation takes precedence.
5. Severability of provisions of the terms and conditions and contractual arrangements. If any provision of the terms and conditions or contractual arrangements becomes invalid, ineffective or is disregarded, this shall not affect the validity and effectiveness of the other provisions of the terms and conditions and contractual arrangements. 
6. Relations with an international element. The legal relations between us and you, if there is an international element, are governed by Czech law and the Czech courts are competent to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.
7. Ways to resolve complaints. Any complaints and disputes between you and us can be resolved
1. out of court in proceedings conducted by the Czech Trade Inspection ( www.coi.cz ),
2. by email at our email address,
3. by phone on our phone number.
8. Supervisory authorities. Our activities are monitored and supervised by state authorities of the Czech Republic, to whom it is possible to address your suggestions in accordance with the legal regulations governing their scope and powers. The state supervisory authorities are in particular:
1. Czech Trade Inspection,
2. trade licensing offices,
3. Office for Personal Data Protection.

Ordering goods and concluding contracts

1. Ordering goods. Goods in our online store can be ordered by accepting the offer to conclude a contract, which is the display of goods in the online store, via:
1. online store,
2. email.

Acceptance of our offer with an amendment or deviation is not possible and is considered a counter-offer on your part.

1. Ordering goods via the Internet. You can order goods via the online store by selecting the offered goods in the required quantity, quality and design, placing the goods in a virtual basket, logging in to your user account or creating a new user account, filling in the required information, choosing the method of delivery of goods and payment and sending your order using the "Order with payment obligation" button, which concludes the contract. Before sending the order, you will be allowed to check and possibly change the entered information.
2. Ordering goods via email. You can order goods via email by sending an email message to our email address, the content of which must include: 
   1. first and last name and, if applicable, the name of the legal entity,
   2. residence or registered office,
   3. delivery address,
   4. telephone number,
   5. Tax ID number, if you are not a consumer,
   6. VAT number, if you are a VAT payer.
1. selected goods in the required quantity, quality and design,
2. selected method of delivery of goods and payment,
3. your identification data:
3. Confirmation of receipt of the order. We will confirm the successful receipt of your order and the conclusion of the contract by sending an email to your email address, which will include:
1. confirmation of the conclusion of the contract and its content,
2. our terms and conditions, which also include mandatory information.

In the event of an incomplete or incorrect order, we will invite you to complete it or notify you of the impossibility of concluding the contract.

1. Language and storage of the contract. Contracts are concluded in the Czech language. We store concluded contracts and you can access your contracts via the online store.

Contracts concluded and their content

1. Amendment and cancellation of the contract. It is not possible to unilaterally amend or cancel concluded contracts; this can only be done on the basis of mutual agreement, or if so provided by law or business terms and conditions.
2. Content of the purchase contract. Based on the concluded purchase contract, we are obliged to deliver to you the ordered tangible goods in the agreed manner and provide any agreed services, and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, the payment price, the price of delivery of the goods and the price of any other ordered services. 
3. Intellectual property protection. If we supply you with goods protected by intellectual property rights (in particular copyrights, trademarks, industrial designs, patents and utility models) under a contract, the contract does not include a license to exercise the intellectual property rights. As a natural person, you may not use goods protected by copyright for anything other than personal use, and as a legal entity, you may not use goods protected by copyright for anything other than your own internal use; in particular, you may not reproduce, resell, rent or otherwise make the goods available to third parties.
4. Discounts and promotional campaigns. For discount or other marketing campaigns, unless otherwise stated, individual discounts and other benefits cannot be combined.
5. Gifts and bonuses. If you were provided with gifts or other bonuses as part of the contract, this is based on the gift contract, therefore we are not liable for their defects. The existence of the gift contract depends on the existence of the main contract and the gift contract is concluded with the condition of cancellation of the gift contract in the event of the termination of the main contract. 
6. Discount coupons and gift vouchers. Discount coupons and gift vouchers can be used under agreed conditions or under the conditions stated on the coupon or voucher. Unless otherwise agreed, they can only be used with us and the validity period is limited for discount coupons until the cancellation or termination of the discount event, for gift vouchers for a period of one year from their issue.

Payment terms

1. Payment methods. The total price can be paid in the following ways:
1. cash on delivery upon receipt of the goods,
2. in advance by bank transfer to our account no. 2302702752/2010, held at Fio banka as,
3. in advance cashless by credit card.
2. Payment period. You are obliged to pay the total price either before delivery of the goods, upon receipt of the goods, or later, depending on the agreed payment method. If the total price is to be paid before delivery of the goods, you are obliged to pay it within 3 days of conclusion of the contract. If the total price is paid via a payment service provider, the total price is paid by crediting the amount of money to our account with the payment service provider.
3. Payment via credit. If payment of the total price via credit or another financial product is agreed upon under a contract with a financial services provider, this relationship is also governed by the contract and terms and conditions of the financial product provider.
4. Electronic sending of tax documents. You agree that we will issue an invoice (tax document) and send it to you in electronic form to your e-mail address specified when placing the order.

Delivery terms

1. Delivery methods. The delivery methods you can use are as follows:
   1. Balíkovna service collection points, 
   2. Delivery service collection points,
   3. PPL service points ;
1. personal collection at the following locations:
2. Czech Post parcel,
3. delivery by courier using the Zásilkovna service,
4. delivery by courier using the PPL service.
2. Restrictions on delivery of goods. We only deliver goods to the following countries:
1. Czech Republic,
2. Slovakia.
3. Acquisition of ownership. You become the owner of the goods we deliver to you upon receipt of the goods, but not before you have paid the full price in full.
4. Delivery period. The agreed delivery period for the goods runs from the conclusion of the contract. If you are a consumer and no delivery period has been agreed, we will deliver the goods to you without undue delay, but no later than 30 days from the date of conclusion of the contract. If the total price is to be paid before the goods are delivered, the delivery period for the goods runs from the date of payment of the total price. The goods will be delivered to the destination within this period. If you are not a consumer and the goods are to be delivered to the destination by a carrier, the goods will be handed over to the carrier within this period. 
5. Acceptance of goods. You are obliged to accept the goods at the agreed time and at the agreed place depending on the delivery method. If the goods are to be delivered by a carrier, you are obliged to accept them upon delivery to the destination. If you do not accept the goods, we shall have the right to withdraw from the contract, the right to pay the costs associated with the delivery of the goods, if they have not been paid before the delivery of the goods, and the right to pay the storage fee for the period of storage of the goods, which ends when you accept the goods, withdraw from the contract or we withdraw from the contract. The storage fee is CZK 10 per day, but its total amount may not exceed the price of the stored goods. If we deliver the goods to you repeatedly after you do not accept them, we shall have the right to pay the costs associated with repeated delivery. 
6. Identity check upon receipt of goods. If the goods have been paid for before delivery, we are entitled to make the handover of the goods subject to checking the identity of the person receiving the goods on the basis of an identity document.
7. Damage to goods during transport by the consumer. If you are a consumer, the risk of damage to the goods passes to you upon receipt of the goods. In the event that the goods are delivered to you damaged, you are obliged to inform us of the damage immediately, preferably by email to our email address.

If you discover damage to the shipment when you receive the goods, you are obliged to inform us and the carrier about the damage when you receive the goods. You can ask the carrier to unpack the damaged shipment before receiving it, and if you discover that the goods have been damaged, you are not obliged to accept it from the carrier.

1. Damage to goods during transport by the entrepreneur. If you are not a consumer and the goods are to be delivered by a carrier, the risk of damage to the goods passes to you upon handing over the goods to the carrier. If damage to the goods occurs after the risk of damage has passed, we are not liable for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take over the goods. In the event that the goods are delivered to you damaged, you are obliged to immediately complain about the damage to the goods to the carrier.
2. Packaging of goods. Unless otherwise agreed, the goods will be packaged in a manner suitable for their preservation and protection.

Right to withdraw from the contract

1. 1. Generally about withdrawal from a contract. By withdrawing from a concluded contract, the contract is cancelled from the beginning and the parties are obliged to return everything they provided on the basis of the cancelled contract. By withdrawing from a contract, the dependent gift contract is also cancelled. The right to withdraw from a contract can be exercised under the conditions set out in the terms and conditions or if so provided by legal regulations.
   2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment when you take over the goods from us, for the following reasons: 
      1. exhaustion of stocks of ordered goods,
      2. failure to accept the goods upon delivery,
      3. misuse of the ordering system of our online store,
      4. providing incorrect information when ordering goods,
      5. ordering goods at a price significantly lower than the usual price, if the goods were offered at this price as a result of a mistake or error on the part of our online store,
      6. others worthy of special attention.
   3. The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded purchase contract within 14 days from the date 
      1. receipt of goods,
      2. taking over the last piece of goods if you order multiple pieces of goods that are delivered separately within one order,
      3. taking over the last item or part of a delivery of goods consisting of several items or parts,
      4. taking over the first delivery of goods, if the contract stipulates regular delivery of goods for an agreed period,
      5. conclusion of a contract, if it concerns another contract.
   4. Impossibility of withdrawal from the contract. You do not have the right to withdraw from the contract for contracts:
      1. about the delivery of goods that have been manufactured according to your requirements or have been adapted to your needs,
      2. about the delivery of goods in sealed packaging, which for health protection or hygiene reasons is not suitable to be returned after you have broken the packaging,
      3. on the delivery of goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods that, due to their nature, have been irretrievably mixed with other goods after delivery,
      4. on the provision of services, if they were provided in full,
      5. others, if so provided by law.
   5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and you want to withdraw from the contract, you can do so in the form of a unilateral legal act that you deliver to us, preferably by 
      1. by mail to the address Mgr. Kristýna Jelínková, Uherská 624, 190 17, Prague 9,
      2. by email to our email address;
      3. by filling in the sample withdrawal form, which can be found in our online store at https://www.essime.com/vymena-a-vraceni-zbozi/ and sending it
   6. Compliance with the withdrawal period. If you are a consumer, to comply with the withdrawal period, it is sufficient for you to send us your withdrawal on the last day of the withdrawal period.
   7. Return of goods after withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as the withdrawal from the contract, no later than 14 days from the receipt of the withdrawal, and preferably 
      1. by sending the goods to the address Mgr. Kristýna Jelínková, Uherská 624, 190 17, Prague 9,
      2. by handing over the goods to the carrier, who will pick them up at the agreed place and time based on a prior agreement.
   8. You must return the goods to us undamaged, uncontaminated, unworn and showing no signs of use, including all accessories and documentation, if possible in the original packaging. You are also obliged to return to us any gifts and bonuses that you received under the cancelled contract.
   9. Refund after withdrawal. If you, as a consumer, withdraw from the contract, we will refund the money you paid within 14 days of receiving your withdrawal from the contract, but not before you return the goods to us or prove that the goods have been sent to us. We will only refund the costs of delivery of the goods to you in an amount corresponding to the cheapest comparable delivery method that we offer. If the value of the returned goods decreases as a result of handling them in a way other than what is necessary to familiarize yourself with their nature, properties and functionality, the refund amount will be reduced by the amount by which the value of the goods decreased. We will refund the money to you in the same way in which we received it from you, or in another way that we agree on, provided that this does not incur additional costs for you.

   10. Returning goods purchased with a gift voucher
       Goods purchased with a gift voucher can be exchanged for a different size or product if necessary. If the customer exercises their legal right of withdrawal within 14 days, the amount corresponding to the value of the gift voucher will be refunded in the form of a new gift voucher. Refunds for gift vouchers are not possible.

Consumer complaints about defects in goods

1. Scope. This part of the Terms and Conditions applies to you only if you are a consumer and governs our liability for defects in goods.
2. Claim period. You can file a claim with us for a defect that appears on the goods within 2 years, or for used goods within 1 year, from the date of receipt of the goods.
3. Our liability for defects in the goods. We are responsible to you for the goods being free from defects upon receipt. In particular, we are responsible for the goods being
1. corresponds to the agreed description, type and quantity, as well as quality, functionality and other agreed properties,
2. it is suitable for the purpose for which you request it, if we have agreed to it,
3. It is delivered with agreed accessories and instructions for use, including assembly or installation instructions.
4. We are also responsible to you for ensuring that, in addition to the agreed properties, the goods meet the following requirements; this does not apply if we have notified you before the conclusion of the contract that some properties of the goods differ and you have agreed to this:
1. suitable for the purpose for which goods of this type are normally used, taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the sector in question, in the absence of technical standards,
2. in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, corresponds to the usual characteristics of goods of the same type that you can reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular advertising or labeling,
3. is supplied with accessories, including packaging, assembly instructions and other instructions for use that you can reasonably expect, and
4. corresponds in quality or design to the sample or template that we provided to you before the conclusion of the contract.
5. Limitation of Liability. We are not liable to you. 
1. for wear and tear of the goods corresponding to the extent of their previous use,
2. for used goods, for a defect corresponding to the degree of use or wear and tear that the goods had upon receipt, 
3. for consumable goods with a marked minimum shelf life and for perishable goods with a marked shelf life, the unusability of the goods after the marked period has expired,
4. if you caused the defect yourself.
6. Period for exercising the right. You are obliged to inspect the goods as soon as possible and to ascertain their properties and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as possible after you are able to detect the defects, within the complaint period.
7. Right to have the defect removed. If the goods are defective, you have the right to have the defect removed free of charge, at your choice either by delivering new goods without defects or by repairing the goods. You do not have the right to choose the method of removing the defect if the method of removing the defect you have chosen is impossible or disproportionately expensive compared to the other method.
8. Right to a reasonable discount and withdrawal from the contract. If we refuse to remove the defect or do not remove it, or the defect occurs repeatedly, or the defect is a fundamental breach of contract, or it is obvious from our statement or the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience for you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is insignificant.
9. Method of complaint. If you want to exercise your right to liability for defects, you can do so best: 
1. by sending the goods to the address Mgr. Kristýna Jelínková, Uherská 624, 190 17, Prague 9,
2. by handing over the goods to the carrier, who will pick them up at the agreed place and time based on a prior agreement,
3. if another person designated to claim liability for defects is specified in the warranty certificate or other document, on the packaging of the goods or in our online store, with that person.
10. Requirements for a complaint. The goods must be handed over to us in a condition that allows us to assess the legitimacy of the complaint, in particular, it is not possible to hand over the goods unreasonably dirty. When making a complaint, it is necessary to:
1. prove that the goods were purchased from us,
2. state what defect in the goods you are complaining about and how you request that the complaint be handled. The requested method of handling the complaint cannot be changed subsequently without our consent.
11. Complaint settlement. Your complaint will be settled within a reasonable time, no later than 30 days from the date of the complaint. You will be notified of the settlement of the complaint within this period and the goods will be returned to you in the same way as they were handed over to us when the complaint was made. If the complaint is not settled in time, you have the right to withdraw from the contract or request a reasonable discount on the price. If your complaint is accepted, the period for pointing out defects is extended by the time it took us to settle your complaint.
12. Compensation for the costs of the complaint. In the event of a complaint, you have the right to compensation for the necessary costs that were reasonably incurred in exercising the right to liability for defects in goods. If the complaint is rejected, we have the right to compensation for the necessary costs that we incur in returning your goods. 
13. Confirmation of the complaint. When exercising your right under liability for defects in goods, we will issue you with a written confirmation of when you exercised your right, what the content of the complaint is and what method of handling the complaint you request, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint. 
14. Superior quality guarantee. In addition to your statutory rights, you may be provided with a superior quality guarantee for the goods. This is established by a declaration by the guarantee provider, which may also be made through advertising, that it will satisfy you beyond your statutory rights from defective performance if the goods do not have the properties stated in the guarantee statement. The rights arising from the superior quality guarantee and the conditions for its application are governed by the declaration of the guarantee provider. If the guarantee provider guarantees that the goods will retain their functions and performance for a certain period of time under normal use, or if the warranty period or shelf life of the goods is stated on the packaging of the goods, then you have the right to at least the delivery of new goods without defects or their repair from the guarantee provider.

Complaints about defects in goods by an entrepreneur

1. Scope. This part of the Terms and Conditions applies to you only if you are not a consumer and governs our liability for defects in goods.
2. Our liability for defects in goods. We will deliver the goods to you in the agreed quantity, quality and design. If the quality and design are not agreed, we will deliver the goods to you in a quality and design suitable for the purpose stated in the contract; otherwise, for the usual purpose. If the quantity is only specified approximately, we will determine the exact quantity. If the goods have a defect when the risk of damage passes to you, we are liable for it. This does not apply if it is a defect that can be detected with normal care at the time of conclusion of the contract. 
3. Limitation of Liability. We are not liable to you. 
1. for goods sold at a lower price for a defect for which the lower price was agreed,
2. for wear and tear of goods caused by their normal use,
3. for used goods, for a defect corresponding to the degree of use or wear and tear that the goods had upon receipt, 
4. for defects in goods, if this results from their nature, especially in the case of consumable and perishable goods,
5. for defects in the goods, if you knew about them before taking over the goods,
6. for defects in the goods if you caused them yourself.
4. Period for exercising the right. You are obliged to inspect the goods as soon as possible and to ascertain their properties and quantity. You are obliged to exercise your right to liability for defects in the goods with us without undue delay, as soon as possible after you are able to detect the defects. The right can be exercised no later than 6 months, in the case of a hidden defect, within 2 years, from the date on which we deliver the goods to you. Otherwise, your right to liability for defects in the goods expires and will not be granted to you.
5. Your rights in the event of a material breach of contract. If the defect constitutes a material breach of contract, you have the right to:
1. to eliminate the defect by delivering new goods without defects or by delivering the missing goods,
2. to eliminate the defect by repairing the goods,
3. for a reasonable discount on the purchase price, or
4. withdraw from the contract.

A material breach of contract is the delivery of goods with a defect of which we must have been aware at the time of conclusion of the contract, and if you had foreseen it, you would not have concluded the contract with us; in other cases, the breach of contract is considered to be immaterial. If you do not notify us of your chosen right, you have the same rights as in the case of an immaterial breach of contract.

1. Your rights in the event of a non-material breach of contract. If the defect is a non-material breach of contract, you have the right to:
1. to remove the defect,
2. at a reasonable discount from the purchase price.

If you do not notify us of your chosen right, we may remedy the defect by repairing the goods, delivering new goods or delivering what we did not deliver to you. You cannot change your chosen right later without our consent.

1. Inability to request withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or request delivery of new goods. This does not apply,
1. if there has been a change in condition as a result of an inspection to determine a defect in the goods,
2. if you used the goods before the defect was discovered,
3. if you have not caused the impossibility of returning the goods in an unchanged condition through your actions or omissions, or
4. if you sold the goods before the defect was discovered, if you consumed them, or if you modified the goods during normal use; if this happened only partially, you will return to us what you can still return, and for the rest, you will provide us with compensation up to the amount in which you benefited from using the goods.
2. Method of complaint. If you want to exercise your right to liability for defects, you can do so: 
1. by sending the goods to the address Mgr. Kristýna Jelínková, Uherská 624, 190 17, Prague 9,
2. by handing over the goods to the carrier, who will pick them up at the agreed place and time based on a prior agreement,
3. if another person designated to claim liability for defects is specified in the warranty certificate or other document, on the packaging of the goods or in our online store, with that person.
3. Requirements for a complaint. The goods must be handed over to us in a condition that allows us to assess the legitimacy of the complaint, in particular, it is not possible to hand over the goods unreasonably dirty. When making a complaint, it is necessary to:
1. prove that the goods were purchased from us,
2. state what defect in the goods you are complaining about and how you request that the complaint be handled. The requested method of handling the complaint cannot be changed subsequently without our consent.
4. Complaint handling. Your complaint will be handled without undue delay, but no later than within 45 days. The goods will be returned to you in the same way as they were handed over to us when you made the complaint. If your complaint is accepted, the period for exercising your rights under liability for defects is extended by the time it took us to handle your complaint.
5. Compensation for the costs of the complaint. If your complaint is accepted, you have the right to compensation for the necessary costs that were reasonably incurred in exercising the right to liability for defects in the goods. If the complaint is rejected, we have the right to compensation for the necessary costs that we incur in returning your goods. 
6. Superior quality guarantee. In addition to your statutory rights, you may be provided with a superior quality guarantee for the goods. This is established by a declaration by the guarantee provider, which may also be made through advertising, that it will satisfy you beyond your statutory rights from defective performance if the goods do not have the properties stated in the guarantee statement. The rights arising from the superior quality guarantee and the conditions for its application are governed by the declaration of the guarantee provider. If the guarantee provider guarantees that the goods will retain their functions and performance for a certain period of time under normal use, or if the warranty period or shelf life of the goods is stated on the packaging of the goods, then you have the right to at least the delivery of new goods without defects or their repair from the guarantee provider.

These terms and conditions come into effect on 1 February 2025.